DISPATCH TIME

 

Ordinary parcels will be dispatched within 2-3 working days. Customized goods and those requiring special packaging arrangements usually take more time (about 7 working days).

 

WORKING DAYS AND PUBLIC HOLIDAYS

 

Working days include 5 days of the week from Monday to Friday. Weekends not counted as working days and so no dispatch or collection of goods is carried out on Saturdays and Sundays. Since our main warehouse is located in China, our operations take a break on all public holidays that are legally observed in China. These holidays include;

  1. The New Year holiday – From 30th December to 1st January
  2. Chinese Spring Festival – From 15th to 21st February
  3. The Tomb Sweeping holiday – From 5th to 7th April
  4. Labor Day – From 29th April to 1st May
  5. Chinese Dragon Boat Festival – From 16th to 18th June
  6. The Moon Festival – From 22nd to 24th September
  7. The National Day – From 1st to 7th October

If you have any queries regarding our working days, please feel free to contact us through support@raylineec.com. We will promptly respond to you once we receive your email.

 

PACKAGING

 

To minimize the overall weight and shipping costs, we use simple wrapping materials without elaborate logos and printing for the inner packaging of simple goods. Goods intended to be presented as gifts will however receive a more attractive inner packaging. Please feel free to contact us to specify the kind of inner packaging you require for your goods. It is necessary to wrap all goods with tough and durable external packaging materials to provide them with extra protection during long-distance international shipping

 

PACKAGING TIPS

1 EUB or China Postal Service (Standard)

If you choose to have your product shipped using EUB or China Post, it would be more economical dividing the total weight of your goods to packages of near 2 Kilograms. So Parcels whose weight is near multiples of 2 kilograms is better, e.g. 2kgs or 4kgs. For example, if the total weight of your goods is 3.6kgs, we will split them into two packages weighing 1.7 and 1.9kgs. Two tracking numbers are available for two Parcels.

2 Hong Kong DHL (Express)

If the total weight of your packages is between 8 to 19.9kgs, you are advised to choose Hong Kong DHL. This is because DHL charges a flat rate for all packages weighing below 19.9kgs.

3 You can track your parcel through the following web pages:

 https://track.trackingmore.com/dhlglobalmail

 

TAXES AND TARIFFS

 

We always try our best in assisting our clients to avoid paying import taxes on the goods they order. We however cannot fully guarantee that your goods will be exempted from tax. You are therefore advised to do some consultation regarding your country’s import duty guidelines first to avoid any disappointment. Our prices are not inclusive of import tax charges and any extra duty tax will be paid separately. If the amount shown on your parcel beyond a certain value, you will be taxed by your country’s Customs. Below is a list of the point of tax for different countries;
1 United States - $800

2 United Kingdom - £15 
3.Canada – 20 CAD
4 Australia – 1000 AUD
5 Japan - $130
6 Russia – 10,000 SUR
7 Singapore - $300
8 Spain - $130 9.
9 Switzerland – 20 CHF
10 New Zealand - $300
11 South Korea - $100
12 All other European Union countries - €22

 

COUNTRIES WE DELIVER TO:

 

1 United Kingdom

 

  • We will use China Post No-Registered Mail to deliver your goods if you select the Economic shipping option. This method takes between 15 and 40 working days and can take longer during the busy season between October and December. There is also no tracking feature available for this option. If the weight of your package exceeds 290g, we will automatically upgrade the delivery to the Yodel at no additional cost. For this service you will be able to track your goods. You will receive your goods after a total of between 5 and 7 working days.
  • The EUB will also be used if you select the Standard shipping option. This will take between 5 to 12 working days but you will be able to track your goods. During the busy season between October and December however, the delivery might take a longer time. If the weight of your package exceeds 500g, we will automatically upgrade the delivery to the Yodel at no additional cost. For this service you will be able to track your goods. You will receive your goods after a total of between 5 and 7 working days.
  • If you select the Express shipping option, your goods will be shipped using the Hong Kong DHL. We will take between 3 and 4 working days to deliver your package to Honk Kong. During this time, you will not be able to track your goods. Once your goods arrive in Hong Kong, you will be presented with a DHL tracking number which you can then use to track your goods. For the express service, you will receive your goods after a total of between 7 and 11 working days.
  • For free shipping, we will use EUB as the default shipping service.
  • For Separate Product with High Value beyond usd100.00, we will use Hong Kong DHL as the default Service.

 

2 USA

 

  • We will use China Post No-Registered Mail to deliver your goods if you select the Economic shipping option. This method takes between 15 and 40 working days and can take longer during the busy season between October and December. There is also no tracking feature available for this option. If the weight of your package exceeds 350g, we will automatically upgrade the delivery to the EUB at no additional cost. For this service you will be able to track your goods. You will receive your goods after a total of between 5 and 12 working days.
  • The EUB will also be used if you select the Standard shipping option. This will take between 5 to 12 working days but you will be able to track your goods. During the busy season between October and December however, the delivery might take a longer time.
  • If you select the Express shipping option, your goods will be shipped using the Hong Kong DHL. We will take between 3 and 4 working days to deliver your package to Honk Kong. During this time, you will not be able to track your goods. Once your goods arrive in Hong Kong, you will be presented with a DHL tracking number which you can then use to track your goods. For the express service, you will receive your goods after a total of between 7 and 11 working days.
  • For free shipping, we will use EUB as the default shipping service.
  • For Separate Product with High Value beyond usd100.00, we will use Hong Kong DHL as the default Service.

 

3 Canada

 

  • We will use China Post No-Registered Mail to deliver your goods if you select the Economic shipping option. This method takes between 15 and 40 working days and can take longer during the busy season between October and December. There is also no tracking feature available for this option. If the weight of your package exceeds 600g, we will automatically upgrade the delivery to the EUB at no additional cost. For this service you will be able to track your goods. You will receive your goods after a total of between 5 and 12 working days.
  • The EUB will also be used if you select the Standard shipping option. This will take between 5 to 12 working days but you will be able to track your goods. During the busy season between October and December however, the delivery might take a longer time.
  • If you select the Express shipping option, your goods will be shipped using the Hong Kong DHL. We will take between 3 and 4 working days to deliver your package to Honk Kong. During this time, you will not be able to track your goods. Once your goods arrive in Hong Kong, you will be presented with a DHL tracking number which you can then use to track your goods. For the express service, you will receive your goods after a total of between 7 and 11 working days.
  • For free shipping, we will use EUB as the default shipping service.
  • For Separate Product with High Value beyond usd100.00, we will use Hong Kong DHL as the default Service.

 

4 Australia

 

  • We will use China Post No-Registered Mail to deliver your goods if you select the Economic shipping option. This method takes between 15 and 40 working days and can take longer during the busy season between October and December. There is also no tracking feature available for this option. If the weight of your package exceeds 550g, we will automatically upgrade the delivery to the EUB at no additional cost. For this service you will be able to track your goods. You will receive your goods after a total of between 5 and 12 working days.
  • The EUB will also be used if you select the Standard shipping option. This will take between 5 to 12 working days but you will be able to track your goods. During the busy season between October and December however, the delivery might take a longer time.
  • If you select the Express shipping option, your goods will be shipped using the Hong Kong DHL. We will take between 3 and 4 working days to deliver your package to Honk Kong. During this time, you will not be able to track your goods. Once your goods arrive in Hong Kong, you will be presented with a DHL tracking number which you can then use to track your goods. For the express service, you will receive your goods after a total of between 7 and 11 working days.
  • For free shipping, we will use EUB as the default shipping service.
  • For Separate Product with High Value beyond usd100.00, we will use Hong Kong DHL as the default Service.

 

5 China

 

  • The Yun-da Express will be used if you select the Standard shipping option. This will take between 3 to 7 working days but you will be able to track your goods. During the busy season between October and December however, the delivery might take a longer time.
  • For free shipping or Separate Product with High Value beyond usd100.00, we will use SF Express as the default shipping service. You will receive your goods after a total of between 3 and 4 working days.

 

6 China Hong Kong

 

  • We will use EUB to deliver your goods if you select the Economic shipping option. This method takes between 5 and 12 working days and can take longer during the busy season between October and December. For this service you will be able to track your goods.
  • For Standard Option or free shipping or Separate Product with High Value beyond usd100.00, we will use SF Express as the default shipping service. You will receive your goods after a total of between 3 and 4 working days.

 

7 Finland, Ukraine, New Zeeland, Switcher Land, Norway, Israel, Russia, Denmark, Sweden, Portland, Mexico, Netherlands, Japan, Belgium, Germany, Italy, Spain, Hungary, France, Singapore, Turkey, Brazil, Luxembourg, Malaysia, Portugal, Saudi Arabia

 

  • We will use China Post No-Registered Mail to deliver your goods if you select the Economic shipping option. This method takes between 15 and 40 working days and can take longer during the busy season between October and December. There is also no tracking feature available for this option. If the weight of your package exceeds 320g, we will automatically upgrade the delivery to the EUB at no additional cost. For this service you will be able to track your goods. You will receive your goods after a total of between 5 and 12 working days.
  • The EUB will also be used if you select the Standard shipping option. This will take between 5 to 12 working days but you will be able to track your goods. During the busy season between October and December however, the delivery might take a longer time.
  • If you select the Express shipping option, your goods will be shipped using the Hong Kong DHL. We will take between 3 and 4 working days to deliver your package to Honk Kong. During this time, you will not be able to track your goods. Once your goods arrive in Hong Kong, you will be presented with a DHL tracking number which you can then use to track your goods. For the express service, you will receive your goods after a total of between 7 and 11 working days.
  • For free shipping, we will use EUB as the default shipping service.
  • For Separate Product with High Value beyond usd100.00, we will use Hong Kong DHL as the default Service.

 

8 Czech, Chile, Belarus, Slovak, Lithuania, India, Thailand, Iceland, Greece, South Africa, Kazakhstan, Romania, Bulgaria, Indonesia, Lebanon, Armenia, Oman, Pakistan, Philippines, Jamaica, Vietnam, Fiji, Ghana, Honduras, Cambodia, Venezuela, Tunisia, Andorra, Trinidad and Tobago, Myanmar, Ethiopia, Benin, Afghanistan, Eritrea, Libya, Sudan, Lao People's Democratic Republic, Togo

 

  • We will use China Post No-Registered Mail to deliver your goods if you select the Economic shipping option. This method takes between 15 and 40 working days and can take longer during the busy season between October and December. There is also no tracking feature available for this option. If the weight of your package exceeds 560g, we will automatically upgrade the delivery to the China Post Registered Mail Service at no additional cost. For this service you will be able to track your goods.
  • The China Post Registered Mail Service will also be used if you select the Standard shipping option. This will take between 15 to 40 working days but you will be able to track your goods. During the busy season between October and December however, the delivery might take a longer time.
  • If you select the Express shipping option, your goods will be shipped using the Hong Kong DHL. We will take between 3 and 4 working days to deliver your package to Honk Kong. During this time, you will not be able to track your goods. Once your goods arrive in Hong Kong, you will be presented with a DHL tracking number which you can then use to track your goods. For the express service, you will receive your goods after a total of between 7 and 11 working days.
  • For free shipping, we will use China Post Registered Mail as the default shipping service.
  • For Separate Product with High Value beyond usd100.00, we will use Hong Kong DHL as the default Service.

 

9 San Marino, Antigua and Barbuda, Anguilla, Bosnia and Herzegovina, Dominica, Gibraltar, Bahamas, The United Arab Emirates, Malta, Cyprus, Qatar, Bahrain, Kuwait, Jordan, Kenya, The Dominican Republic, Bhutan, Egypt, Zambia, Uganda, Panama, Iraq, Cuba, Republic of the Congo

 

  • We will use China Post No-Registered Mail to deliver your goods if you select the Economic shipping option. This method takes between 15 and 40 working days and can take longer during the busy season between October and December. 
  • The China Post Registered Mail Service will also be used if you select the Standard shipping option. This will take between 15 to 40 working days but you will be able to track your goods. During the busy season between October and December however, the delivery might take a longer time.

  • If you select the Express shipping option, your goods will be shipped using the Hong Kong DHL. We will take between 3 and 4 working days to deliver your package to Honk Kong. During this time, you will not be able to track your goods. Once your goods arrive in Hong Kong, you will be presented with a DHL tracking number which you can then use to track your goods. For the express service, you will receive your goods after a total of between 7 and 11 working days.

  • For free shipping, we will use China Post Registered Mail as the default shipping service.
  • For Separate Product with High Value beyond usd100.00, we will use Hong Kong DHL as the default Service.

 

10 Other Countries

 

If you come from any other country that has not been listed above, we will not be able to offer shipping for your goods. Kindly bear with us.

 

Whole Sale Order

 

Please contact us if you want to purchase in bulk.