- As international shipping spends more time, our policy lasts 180 days. If 180 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- We accept refund with no excuses. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original inner packaging. Meanwhile, the item must be available in the condition for another sales.
- Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
- Additional non-returnable items:
Downloadable software products or
Some health and personal care items
- To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Book or Art Works with obvious signs of use.
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts or original inner packages for reasons not due to our error.
Return shipping cost is much more than the value of shipment. We suggest so.
Refunds (if applicable)
- For some special items, Refund would be taken instead of return or exchange. We will discuss with you partial refund to take the place of return if the item is not very expensive.
- As international shipping always spends much more time, if you don’t need the items any more, refund should be applied after you receive the shipment or 60 days from your purchase date, refund could be operated. If not, please wait for a few more days. We will take the risk of lost parcels, however, it at least be certified really lost . Being kept in post office or custom because of taxes issues is not acceptable. You should keep noticed to take responsible for paying import tax if there's.
- We refund or replace items as you wish if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: NO 9 Meiyuan Road, Tianjin China CN 300384.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
- To return your product, you should mail your product to: NO 9 Meiyuan Road, Tianjin China CN 300384
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.